Get ready to laugh, learn and be inspired! The small details in your business can make a big difference and paying attention to the particulars can create memorable experiences for your customers. Geared to business owners in the hospitality, retail and tourism sectors, this lunch and learn will show you how to differentiate your business. You’ll discover simple and effective ideas that can help you maintain your loyal clientele while attracting new shoppers and catering to tourists. Learn why the warm cookie and the hot towel work. Presented by Chris Hughes, Director with the tourism development, management and marketing experts at BC Hughes, this seminar is a must for any business wanting to deliver an amazing customer experience.