Service Advisor

Posted: 05/12/2019

MACMASTER BUICK GMC IS A VERY BUSY DEALERSHIP WITH A LARGE SERVICE DEPARTMENT. WE TAKE PRIDE IN OUR WORK AND WE OFFER OUR CUSTOMERS THE BEST SERVICE AND VEHICLES!

SEEKING AN INDIVIDUAL WITH:

  • Service Advisor experience is an asset, but WILL TRAIN THE RIGHT CANDIDATE
  • High attention to detail
  • Excellent communication skills
  • Great personability and professionalism towards clients

POSITION SUMMARY:

  • Responsible for establishing rapport and trust with customers
  • Documents vehicle problems by asking probing questions
  • Road-tests customer vehicles to confirm problems and, after service, to ensure that repairs have been completed
  • Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
  • Constantly communicates with Technicians to obtain information on needed vehicle repairs
  • Recommends additional maintenance and repair services to customers when appropriate
  • Should be capable of working independently, managing his or her time and work flow

WE OFFER:

  • Competitive Wages and Bonus Plan
  • Benefit Package
  • Potential to earn $50-$75k/year

Please apply in Person, by Phone, or Email:

Danny Brackett - Dealer Principal

(519) 941-1360

Chris Brading - Service Manager

(519) 941-1360

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)
  • service advisor: 1 year (Preferred)