Front Desk Agent

Posted: 07/01/2019

Summary of Responsibilities:
Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:             

  • Consistently offer professional, friendly and engaging service
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist guests regarding Resort facilities in an informative and helpful way
  • Ensure all standards and operating procedures are adhered
  • Review all reservations to ensure requests are met
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Develop and maintain strong guest relationships to ensure loyalty
  • Provide exceptional Concierge information to our guests about local and area attractions
  • To follow department policies, procedures and service standards
  • To follow all safety policies 
  • Other duties as assigned
Qualifications:
  • Previous guest service experience required
  • Previous Property Management System experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):   
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting up to 20lbs.
  • Occasional ascending or descending ladders, stairs and ramp