Housekeeping Supervisor

Posted: 07/08/2019

Summary of Responsibilities: 
Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed
  • Handle guest concerns and react quickly, logging and notifying the proper areas
  • Actively participate in daily briefing, daily warm up and department meetings
  • Ensure Room Attendants are informed daily about priorities in their section
  • Report necessary maintenance items
  • Comply with all department policies, procedures, and service standards
  • Follow and proactively promote all health and safety policies and initiatives
  • Other reasonable duties as assigned
Qualifications:
 
  • Proven ability to successfully lead and motivate colleagues
  • Previous supervisory experience in a similar environment will be an asset, with a proven ability to provide professional, friendly and engaging service
  • Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
  • Strong interpersonal and problem-solving abilities
  • Detail oriented, organized and focused on quality
  • Highly responsible and reliable, demonstrating initiative as required
  • Proven ability to perform under pressure in a fast-paced, team-based environment 
Physical Aspects of Position (include but are not limited to):
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps