Night Manager/Night Auditor

Posted: 07/10/2019

As Night Manager at Mount Alverno Resort and Retreat you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior luxury service.  The successful Night Manager candidate is a leader who will balance all stakeholders’ expectations by driving engaged and dynamic customer interactions that go beyond the usual arrival and departure experiences. The Night Manager will drive collaboration across all departments, oversees the smooth operation of the hotel and will be the key contact for any guest issues or hotel emergencies overnight.
Summary of Responsibilities:
Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:             

  • Ensuring optimal performance by being a consistent presence on the floor to support and lead the team to deliver service excellence.
  • Work closely and in partnership with the all departments to ensure that all overnight service aspects exceed guest expectations, and promote teamwork as a strong component of the daily luxury service culture.
  • Follow-up on guest complaints and ensure appropriate internal follow up,
  • Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
  • Respond to emergency situations and be completely knowledgeable with all emergency procedures and ensure that they are kept current and adhered to in all areas
  • Complete end-of-day, and balance day accounts for the Accounting department
  • Maintain accurate records of daily transactions and prepare posting of adjustments
  • Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced
  • Attend as support departmental communication meetings
  • Work a flexible schedule that meets business demands, including weekends and holidays.
  • Maintain the strictest confidentiality at all times on all matters pertaining to management, staff and guest related matters.
  • Perform other duties as assigned by the Director of Operations
  • Degree or Diploma in Hospitality Management is an asset
  • Minimum of 2 years of diverse Front Office experience
  • Minimum of 1 year previous proven assistant managerial experience
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
  • Must have a passion for outstanding guest service, excellent communication and organizational skills
  • Proven track record of strong financial and cost control knowledge and applications are required
  • Must have the ability to handle a multitude of tasks and guest requests
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work independently and prioritize responsibilities
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times